When we'll refund a store purchase, and when we won't.
Last updated: August 1, 2026
Everything in the Store is a cosmetic digital good delivered instantly to your account — because of that, purchases are generally final. That said, we'd rather make it right than keep money we didn't earn, so the situations below are eligible for a refund.
We'll refund or re-deliver your purchase if:
A package didn't deliver within 30 minutes of payment — delivery is normally instant, but queue backups happen. You were double-charged for the same package. You bought the wrong package by mistake and haven't used any of its perks yet. A technical issue on our end (server downtime, a broken command) meaningfully affected a rank or item you just purchased.
We generally won't refund:
Simple change of mind after a rank or perk has already been used in-game. Purchases connected to an account that was banned or muted for breaking the Rules after the purchase was made and used — losing access to a rank's perks due to your own punishment isn't grounds for a refund. Cosmetic crate key openings, once opened.
Open a Payment Issue ticket with your in-game username and the order details from your receipt email. Refunds are reviewed by an admin and are typically processed within 3–5 business days back to your original payment method through Stripe.
Please open a ticket before filing a chargeback with your bank or card provider — it's faster for you and avoids unnecessary fees for us. Filing a chargeback instead of requesting a refund through Support will result in the purchased items being revoked and the account being suspended pending resolution.