FAQ

Java Edition only for now. Bedrock/console support is something we're evaluating for a future gamemode, but Survival is Java-only.

No — you can join right away with any Java client. Linking your Minecraft account to a website account (via /web-link in-game) is only needed for things like store purchases, stats on your profile, and forum posting.

Premium (Mojang-authenticated) only. This keeps the community safer and lets us tie accounts to real Minecraft UUIDs.

No. Every item is cosmetic-only or a small quality-of-life perk — nothing that affects PvP or gives an unfair advantage. See the full breakdown on Store.

Most purchases deliver within a few seconds — try relogging first. If it's been more than a few minutes, open a Payment Issue ticket with your order details from your receipt email.

Sometimes — it depends on the situation. Read the full Refund Policy for eligible and non-eligible cases.

No — ranks and store purchases are account-bound and non-transferable.

If you think it was a mistake, submit a Ban Appeal. It's reviewed by an admin.

It varies with how many are in the queue, but staff aim to get to appeals within a few days. If yours has been open longer than that, it's fine to check in on the ticket.

Open a Player Report ticket for in-game or Discord conduct. Include evidence (screenshot or clip) if you have it — it gets reviewed much faster.

There's no self-service password reset yet — open a General Help ticket from a device where you're still logged in, or include the email on your account, and staff can help.

Yes — your account is tied to your Minecraft UUID, not your username, so changing your in-game name on Mojang's side won't break the link.

One primary account per player is expected. Family members sharing a household internet connection are usually fine — if in doubt, ask via a support ticket before it becomes a problem.

Open a General Help ticket and staff can deactivate or delete it. See our Privacy Policy for what happens to your data.